ECOM Operations

For an E-Commerce venture to be successful, we believe that regular updates and management of the website is essential along with prompt order processing and customer satisfaction. Under this service, we assign a dedicated operations manager for our client. This manager would be responsible for the regular updates of the website with respect to adding new products, categories, catalogues and product prices as well processing orders and ensuring the logistics co-ordination for pickup and delivery.

ECOM Customer Engagement Services

To ensure that you retain your customers and acquire new customers, we think that you need to engage effectively with your customer. Our ECOM Customer Engagement Services include interacting with your customers and ensuring that all their concerns are answered. Our customer support team will revert to all enquires, complaints and feedback.

ECOM Marketplace Management

Most brands have a presence on multiple marketplaces. Our marketplace management services involve having a dedicated operations team which will engage, co-ordinate and manage brand presence across multiple marketplaces. Our team will draft agreements and negotiate on margins on behalf of our clients along with cataloguing of products and inventory management.